Last updated: April 2026
By placing an order with Charlie's Wingz, you agree to the following terms. We've kept these straightforward — our goal is simple: get you the best wings possible, hot and fresh.
All orders are subject to availability. Prices shown on our website include VAT where applicable. Payment is taken at the time of ordering via our secure payment processor (Stripe). Once payment is confirmed, your order is accepted and preparation begins.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or abuse. If we cancel your order, you will receive a full refund.
We deliver within a defined zone covering parts of North London and Enfield. Delivery availability is validated by postcode at the time of ordering. Delivery fees vary based on distance and are displayed before checkout.
Estimated delivery times are provided in good faith but are not guaranteed. Traffic conditions, weather, and order volume may affect delivery times.
Important — Delivery Handover: When our driver arrives at your location, they will notify you via your chosen contact method (SMS, email, or WhatsApp). If you have provided a phone number, the driver may also call you directly.
If you do not answer your phone or come to the door within 5 minutes of the driver's arrival, your food will be left in a safe place at your doorstep and no refund will be issued. We do this to ensure all our customers receive their food while it's still hot and fresh.
Multiple attempts will be made to contact you before leaving the order. If you have not provided a phone number, contact will be made via email — please ensure you are checking your inbox when expecting your delivery.
You are responsible for providing accurate contact details when placing your order. If you choose SMS or WhatsApp as your update preference, a valid UK mobile number is required. If you choose email, a valid email address is required.
We strongly recommend providing a phone number for all delivery orders so our driver can reach you on arrival. Orders placed without a phone number will receive all updates and driver communications via email only, which may result in delays at the point of delivery.
If there is a genuine issue with your order — such as missing items, incorrect items, or food quality concerns — please contact us as soon as possible. We aim to resolve all complaints fairly and promptly.
Refunds are issued at our discretion and may be full or partial depending on the nature of the issue. Refunds are processed back to the original payment method via Stripe and may take 5–10 business days to appear on your statement.
We are unable to offer refunds in the following circumstances:
• The delivery was left at your door after 5 minutes of unsuccessful contact attempts
• You provided an incorrect address or postcode
• You were not available at the delivery address at the expected time
• Change of mind after the order has been prepared
All event and catering orders require a minimum of 48 hours notice. Pricing for large orders is provided on a per-request basis and confirmed before preparation begins.
Cancellations for catering orders must be made at least 24 hours before the event date. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
All our wing flavours contain egg as a universal coating binder. Allergen information for each flavour and dip is displayed on our menu and on our dedicated allergen information page. It is your responsibility to check allergen information before ordering.
While we take every precaution, our kitchen handles multiple allergens including gluten, eggs, milk, soya, sesame, celery, mustard, and sulphites. We cannot guarantee a completely allergen-free environment.
We operate Wednesday to Sunday. Orders can only be placed during published opening hours or within the 30-minute early order window before opening. We reserve the right to pause or stop accepting orders at any time due to high demand or operational requirements.
We collect your name, contact details, and delivery address solely for the purpose of fulfilling your order and sending order status updates. If you opt in to marketing communications, we may send you occasional promotions and offers.
We do not sell or share your personal data with third parties. Payment information is processed securely by Stripe and is never stored on our servers.
All content on this website — including the Charlie's Wingz name, logo, branding, and menu — is our intellectual property and may not be reproduced without permission.
We may update these terms from time to time. The latest version will always be available on this page. Continued use of our ordering service constitutes acceptance of the current terms.